Privacy Policy

Effective Date: 1/21/2025

At Big Wave, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Telephone Consumer Protection Act (TCPA). By visiting our website or providing your information, you agree to the terms set forth in this policy.

1. Information We Collect

We collect personal information that you provide to us voluntarily when you visit our website, sign up for our services, or contact us. This may include:

• Your name
• Email address
• Phone number
• Mailing address
• Other contact information or details you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide you with the products or services you request
• Respond to your inquiries
• Improve and personalize your experience on our website
• Communicate with you via email, phone calls, or text messages regarding your account or services

3. Your Privacy Rights (CCPA/CPRA)

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If you are a resident of California, you have the following rights:

• The Right to Notice: You have the right to be notified which categories of personal data are being collected and the purposes for which the personal data is being used.
• The Right to Know/Access: Under CCPA/CPRA, you have the right to request that we disclose information to you about our collection, use, sale, disclosure for business purposes, and sharing of personal information. Once we receive and confirm your request, we will disclose to you:
  • The categories of personal information we collected about you
  • The categories of sources for the personal information we collected about you
  • Our business or commercial purposes for collecting or selling that personal information
  • The categories of third parties with whom we share that personal information
  • The specific pieces of personal information we collected about you
  • If we sold your personal information or disclosed your personal information for a business purpose, we will disclose:
    • The categories of personal information sold
    • The categories of personal information disclosed
• The Right to Opt-Out: You have the right to direct us to not sell your personal information. To submit an opt-out request, please see the "We Do Not Sell Your Personal Information" section or contact us.
• The Right to Correct: You have the right to correct or rectify any inaccurate personal information we have collected. Once we receive and confirm your request, we will use commercially reasonable efforts to correct (and direct our Service Providers to correct) your personal information, unless an exception applies.
• The Right to Limit the Use and Disclosure of Sensitive Personal Data: You have the right to request to limit the use or disclosure of certain sensitive personal information we collected about you unless an exception applies. To submit this request, please see the "Limit the Use or Disclosure of My Sensitive Personal Information" section or contact us.
• The Right to Delete: You have the right to request the deletion of your personal data under certain circumstances, subject to exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
• The Right Not to Be Discriminated Against: You have the right not to be discriminated against for exercising any of your consumer’s rights, including by:
  • Denying goods or services to you
  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
  • Providing a different level or quality of goods or services to you
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services

4. Opt-In Consent for Contact (TCPA)

By providing your phone number and other contact information on our website, you consent to receive communications from Big Wave via telephone, email, or text messages. These communications may include updates, promotional offers, or other information related to your inquiries or our services.

If you provide your phone number, you consent to receive text messages sent via automated systems. You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive.

5. We Do Not Share or Sell Your Personal Information

Big Wave does not share or sell your personal information to third parties. We respect your privacy and will not share or sell your personal information without your explicit consent, except as described in this Privacy Policy. As with any information we collect from you, Email and Mobile information are not being shared or sold to third party, affiliates etc. for marketing/promotional purposes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Exercising Your CCPA/CPRA Rights

To exercise your rights under the CCPA/CPRA, you may contact us:

• By email: contact@bigwavesolar.com
• By phone: (732) 810-0525

In order to exercise any of your rights, only you, or a person registered with the California Secretary of State whom you authorize to act on your behalf, may make a verifiable request related to your personal information.

Your request must:

• Provide sufficient information to verify your identity
• Describe your request with sufficient detail that allows us to evaluate and respond to it

We will respond to your request within 45 days. If an extension is needed, we will notify you.

10. Limit the Use or Disclosure of My Sensitive Personal Information

If You are a California resident, You have the right to limit the use and disclosure of Your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average Consumer who requests such services or goods.

We collect, use and disclose sensitive personal information in ways that are necessary to provide the Service. For more information on how We use Your personal information, please see the “Use of Your Personal Data” section or contact us.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Big Wave
1719 Ginesi Dr.
Freehold, NJ 07728
contact@bigwavesolar.com
(732) 810-0525

By using our website, you acknowledge that you have read and understand this Privacy Policy and agree to the terms outlined above.